Question 1

Are You Factory Or Trade Company?

Accepted Answer

We are factory. And we have our own trading company.

Question 2

What The Exactly Address Of Your Factory?

Accepted Answer

Our company is located in Zhenxing East Road, Qujiang District, Quzhou, Zhejiang, China.

Question 3

How Can I Get To Your Factory?

Accepted Answer

Our factory is near Quzhou Airport, we can pick you up in the airport.

Question 4

If I Will Need To Stay in Your Place For Few Days, Is That Possible To Book The Hotel For Me?

Accepted Answer

It’s always my pleasure, hotel booking service is available.

Question 5

What Is Your Minimum Order Quantity, Can You Send Me Samples?

Accepted Answer

Our minimum quantity is 1 set, as our product is machinery equipment, it’s difficult to send you samples, however, we can send you catalog, warmly welcome you to come visit our company.

Question 6

What Is The Delivery Time Of Your Machine?

Accepted Answer

In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients.

Question 7

Can The Machine Be Customized As Our Need, Such As Put On Our Logo?

Accepted Answer

Surely our machine can be customized as your need. Put on your logo is also available.

Question 8

As The Shipping Period Will Take Long Time, How Can You Make Sure The Machine Won’t Be Broken?

Accepted Answer

Our machine is film wrapped, to make sure the machine can be delivered to our customer smoothly, we will use the steel wire to fix the machine with the container.

Question 9

Which Payment Term Can You Accept?

Accepted Answer

30% T/T in advance, 70% T/T against the B/L copy.

Question 10

About The After-sale Service, How Can You Solve The Problems Occurred Of Your Overseas Customer in Time?

Accepted Answer

The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.

Question 11

After We Placing An Order, Will You Arrange The Installation Of The Machine At Present?

Accepted Answer

All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be charged by you.

Question 12

How Can I Get The After-service?

Accepted Answer

We will send you the spare parts by free if the problems caused by us. If it is the men-made problems, we also send the spare parts, however it is charged. Any problem, you can call us directly.

Question 13

Is Your Price Competitive?

Accepted Answer

Only good quality machine we supply. Surely we will give you best factory price based on superior product and service.

Question 14

Can You Accept OEM Orders?

Accepted Answer

Yes, with professional design team, OEM orders are highly welcome.

Question 15

Which Trade Term Can You Accept?

Accepted Answer

Available trade terms: FOB, CIF, CFR, EXW, CPT, etc.

Question 16

How You Arrange Shipment?

Accepted Answer

By Sea / By Train / By Air or By Express, 15-20 days Against Deposit.

Question 17

What Payment Terms Do You Accept?

Accepted Answer

T/T or L/C or West Union, others is welcome.

Question 18

Do You Have The Products in Stock?

Accepted Answer

No. All bikes are to be produced according to your order including samples.

Question 19

What’s The Delivery Time?

Accepted Answer

It usually takes about 15 working days. But the exact delivery time might be different for different orders or at different time.

Question 20

Can I Mix Different Models in One Container?

Accepted Answer

Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Question 21

How Does Your Factory Do Regarding Quality Control?

Accepted Answer

Quality is priority. Sparkle wheel People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.

Question 22

What's Your Warranty Terms?

Accepted Answer

We offer different warranty time for different products. Please contact with us for detailed warranty terms.

Question 23

Can Your Products Be Customized?

Accepted Answer

Yes, we have a professional team which has rich experience in welding equipments, so we'll try our best to satisfy your requirement.

Question 24

What About The Transportation?

Accepted Answer

Usually we take seaway, cause it's more convenient and cheaper.

Question 25

What Is Your Main Market?

Accepted Answer

Our main market is Middle East, Africa, South America, Central Asia, and Southeast Asia etc.

Question 26

Do You Have After-sale Service?

Accepted Answer

Yes, good after-sale service, handling the customer complaint and solve problem for customers.

Question 27

Warranty Terms Of Your Machine?

Accepted Answer

One year warranty for the machine and technical support according to your needs.

Question 28

Who Are We?

Accepted Answer

We are based in Quzhou, Zhejiang Province, China, start from 2017, sell to South America, Southeast Asia, Africa, Middle East, etc. There are total about 5-10 people in our office and everyone has a lot of work experience.

Question 29

How Can We Guarantee Quality?

Accepted Answer

Always a pre-production sample before mass production; Always final Inspection before shipment; trial video is available.

Question 30

What Can You Buy From Us?

Accepted Answer

Air Compressor, Diesel Generator, Solar Light Tower, Rock Drill, Drilling Rig, Drill Tools (drill bit / drill pipe / DTH hammer), Spare Parts.

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